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  1. Literature search strategies - Pancreatitis - NCBI Bookshelf 
    https://www.ncbi.nlm.nih.gov/books/NBK533286
    ... of-health-care/ 19. ((caregiver* or carer* or client* or customer* or famil* or father* or guardian* or mother* ... view*)).ti,ab. 20. ((caregiver* or carer* or client* or customer* or famil* or father* or guardian* or mother* ...
  2. A Process-centered Tool for Evaluating Patient Safety Performance and Guiding Strategic Improvement - Advances in ... 
    https://www.ncbi.nlm.nih.gov/books/NBK20577
    ... 1) leadership; (2) strategic planning; (3) focus on patients, other customers, and markets; (4) measurement, analysis, and knowledge management; ( ... 5, Staff focus. 5. Category 3, Focus on patients, other customers, and markets. This hierarchy identified by the experts ...
  3. NLM Digital Collections - Hospital literature index (Volume 43) 
    resource.nlm.nih.gov/7807587X30
    ... 2(6):l-3 ‘The therapeutic value of customer/patient relations.' Hooven L, et al. Hosp Guest Relations ... 2(8):l-5 ‘The therapeutic value of customer/patient relations.* Hooven L, et al. Hosp Guest Relations ...
  4. NLM Digital Collections - Hospital and health administration index (Volume 54) 
    resource.nlm.nih.gov/9601831X4
    ... 12(2):83-97 Are they patients or customers? Patient Focus Care Satisf 1998 Jul;6(7):81- ... 6(4):44-9 Are they patients or customers? Patient Focus Care Satisf 1998 Jul;6(7):81- ...
  5. References - Major Trauma: Assessment and Initial Management - NCBI Bookshelf 
    https://www.ncbi.nlm.nih.gov/books/NBK368096
    ... Cates RJ, Mastorovich MJ, Royalty DL. Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of ...
  6. NLM Digital Collections - Hospital and health administration index (Volume 55) 
    resource.nlm.nih.gov/9601831X5
    ... 1998 Oct;14(10):1231-40 (56 ref.) Customer care. Patient satisfaction in the prehospital setting. Doering GT. Emerg ... Strateg Benchmarks 1998 Jul;2(7): 109-11 Customer care. Patient satisfaction in the prehospital setting. Doering GT. Emerg ...
  7. NLM Digital Collections - Hospital literature index (Volume 40) 
    resource.nlm.nih.gov/7807587X27
    ... Ambulatory surgery. Ambulatory surgery centers must compete for customers—both patients and physicians. Brandon J, et al. AORN J ... Ambulatory surgery. Ambulatory surgery centers must compete for customers—both patients and physicians. Brandon J, et al. AORN J ...
  8. NLM Digital Collections - No appointment needed : the resurgence of urgent care centers in the United States 
    Publication: Oakland, Calif. : California HealthCare Foundation, c2007
    resource.nlm.nih.gov/101322708
    ... address urgent conditions Philosophy The site views its patients as customers Continuity of care is central to the site’s ... to address a limited number Florida, embraces the patient-as-customer view of health concerns.10 Describing how the ...
  9. NLM Digital Collections - Investigation of the Veterans' Administration with a particular view to determining the ... 
    Publication: Washington, United States Government Printing Office, 1945-1946
    resource.nlm.nih.gov/14230250RX2
    ... is sufficiently large probably to adequately accommodate the patient customers but inadeqiiate to take care of patients plus employees. 12. Question. Are the medical equipment ...
  10. NLM Digital Collections - Hospital literature index (Volume 49) 
    resource.nlm.nih.gov/7807587X36
    ... contribute to better stays, even as patients become customers. Hosp Patient Relat Rep 1991 Jun; 6(6): 5 Managing ... 26 Yelling at angry callers can be good customer service, speaker says. Hosp Patient Relat Rep 1991 Jun; 6(6):3 Comparison ...
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